Shipping policy

Shipping Range

  • Countries: We currently ship within the United Kingdom. We cannot ship to PO boxes, military bases or diplomatic locations.
  • Future Expansion: Expansion to other shipping areas is being considered.

Shipping Costs

  • Within the United Kingdom: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Last Order Time: 5pm GMT.
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

  • Estimated Delivery Time: 4-7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transport issues.
  • Total Delivery Time: It will take a total of 5-9 business days to receive your order.

Shipping Process

  • Reliable Courier Services: We typically ship via Parcelforce, Royal Mail, DHL or Evri, but other couriers may be used.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimise our ecological footprint.

Tracking Instructions

  • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track Here.
  • Questions: Our support team is ready to assist with any questions about tracking your order: support@satistrading.net

Missing Items Procedure

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@satistrading.net
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Refund & Returns

For detailed information on our 30-day return process, conditions, and refund timelines, please read our complete Refund & Returns Policy.

Contact Information

Satistrading is a trading name of Pink Dot Ltd, registered in England and Wales. For full corporate details, please view our Legal Notice.